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Policies

Exam Cancellation Policy

AHIMA's policies regarding testing appointment are as follows:

  1. Candidates may cancel and reschedule the examination up to 15 business days prior to the scheduled examination date at no charge.
  2. Any candidate who cancels or reschedules his or her appointment between 14 days and 24 hours prior to the exam date will be charged a fee of $30 by Pearson VUE.
  3. Rescheduling and payment must be completed using a valid credit card on the Pearson VUE website or by calling the Pearson VUE Call Center at (888) 524-4622.
  4. Candidates may not reschedule the examination less than 24 hours prior to the examination appointment.
  5. Candidates who do not arrive or who arrive late to their scheduled exam appointment time will be considered no-shows and will forfeit their application fee.
  6. Candidates failing to appear for the scheduled appointment or who are over thirty (30) minutes late will not be allowed to test. A new application and the full application fee must be submitted in order to test.
Deadline Fee
Up to 15 days before exam date No charge
Between 14 days 24 hours prior to exam date $30
No-shows Forfeit application and registration fees

 

Exam Refund

Candidates can request a refund for their exam application up to fourteen (14) business days prior to their scheduled test date or eligibility end date.

Requests can be submitted directly to refunds@ahima.org. Please provide the following information:

  • Candidate’s name
  • AHIMA ID# (optional)
  • Exam type

There is a $75 processing fee for all refund requests. The refund will be credited in the same manner of the original payment. If the candidate purchased the exam with a credit card, the refund will be credited to that same credit card. Please allow up to 4 weeks for reimbursement (up to 3 months if paid by check).

All appointments must be canceled through Pearson VUE prior to the request for a refund (please see the exam cancellation policy below).

Appeals

Individuals may appeal the permanent revocation of their credential due to failure to meet CCHIIM recertification requirements. Please submit your appeals via the Recertification Appeal Form.  For additional information please see the CCHIIM Disciplinary and Appeal Policy Flowchart and the CCHIIM Disciplinary Appeal Policy Handbook. If you are in inactive status, and have not been permanently revoked, please refer to the Recertification Guide.

Candidates are required to report any complaints at the test center on the day of their examination. Because of the secure nature of the examination, neither AHIMA nor Pearson VUE will disclose examination questions or candidate’s responses to individual questions.

Candidates who fail the exam and believe irregular testing conditions were a contributing factor may file an appeal. Examples of irregular testing conditions include a medical or personal emergency during the testing session, exam vendor technical issues such as computer malfunctions or power outages, and other significant test site disruptions.

All complaints must be emailed to certification@ahima.org no later than 7 days after the receipt of the exam score report. All complaints must describe the suspected error or problem and the requested remedy.

 

Applicants who are notified that they do not meet the eligibility requirements may request reconsideration of this decision by sending an email to certificationappeal@ahima.org within 30 days of communication of the adverse eligibility decision.

The Director of Certifications will review the request for reconsideration and will make a decision regarding eligibility. No new or additional information may be submitted with the request. The request for reconsideration will be reviewed within 45 days of receipt. Written notice of the decision will be sent to the applicant within 30 days of the review.

The AHIMA Code of Ethics applies to AHIMA members and credentialed professionals who are not members. If you believe an AHIMA member or credentialed professional has violated the Code of Ethics, you may file a complaint with AHIMA.

Specifically, potential ethics violations regarding misconduct that involves currently certified individuals (i.e. certificate holders) must be submitted via an Ethics Complaint Form, along with supporting documentation, to CCHIIM@ahima.org or mailed to the address below. The CCHIIM Review Panel hears potential ethics violations regarding misconduct, pursuant to the AHIMA Code of Ethics and the CCHIIM Disciplinary and Appeal Policy. For additional information please see the CCHIIM Disciplinary and Appeal Policy Flowchart.

AHIMA
CCHIIM- Certification Department
233 N. Michigan Ave, 21st Floor
Chicago, IL 60601

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